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26 Jul 2017 Spa Business Handbook
 
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5   Editor's letter
Emotional engagement
Incredible spas resonate with guests at a deep level, filling their senses and engaging their emotions in a way that makes the experience powerful, profound and pleasurable
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8   Spa projects
Development Pipeline
Standout spa projects and concepts
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26   Worldwide industry events
Diary Dates
Events for spa professionals
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36   Movers & Shakers
Nerio Alessandri
Italian Nerio Alessandri was just 22-yearsold when he founded Technogym in 1983. Today it is one of the world's leading manufacturers of equipment for wellness, fitness and rehabilitation
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39   Movers & Shakers
Cary Collier
As the principal of Montana-based Blu Spas, Inc, Cary Collier and his team have been involved with planning, designing and opening more than 300 spas in 30 countries
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42   Movers & Shakers
Elaine Fenard
The foundation of spa success at Starwood Hotels & Resorts, undoubtedly one of the biggest players in the hotel and resort spa industry, was put in place by Elaine Fenard
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46   Movers & Shakers
Gary Henkin
Over the past four decades, Gary Henkin has driven the development of WTS International a major player in the global spa industry
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48   Movers & Shakers
Laurent Houel
Marketing and business development specialist Laurent Houel joined evian®, the iconic water company, in 2009
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51   Movers & Shakers
Michel Kreuger
Dutchman Michel Kreuger – set up architectural firm Studio Noach to develop the Green Floating concept which uses recycled polystyrene to create floating buildings
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53   Movers & Shakers
Sheila McCann
Sheila McCann was brought in to head up Thailand's Chiva-Som, one of the world's most famous destination spas, in late 2012
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56   Movers & Shakers
Jeremy McCarthy
As director of global spa development and operations for Starwood Hotels & Resorts, Jeremy McCarthy supports the spas for all its brands
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58   Who's who
Trade Associations
A region-by-region overview of spa and wellness-related organisations
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72   Spa consultancies
Consultant Profiles
A showcase of some of the industry's top consultancies and management companies
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80   Consultant Profiles
Schletterer GmbH
Schletterer is one of only a few companies worldwide that covers all parts of the spa business, from project development and consulting, to design, realisation and management
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86   Spa consultancies
Spa Consultants
Listings of spa consultants and contract management firms worldwide
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94   Numbers
Sector Stats
A snapshot of the latest research and statistics from the global spa sector
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98   Research
Middle East Spas
PwC's Mohammad Dahmash on spa KPIs in Jordan, Qatar and Lebanon in 2012
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102   Research
Thai Spa Consumers
Julie Garrow summarises findings from the first Thailand Spa Consumer Report
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106   Research
US Spa Sector
US spas are now performing better than before the recession. Colin McIlheney reports on ISPA's 2012 US Spa Industry Study
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110   Research
US Luxury Spa Performance
Jan Freitag analyses STR's benchmarking figures on luxury US hotel spas in 2012
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114   Thought Leaders
Spa Foresight™ 2013/14
The annual Spa Business magazine forecasts for the global spa industry
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126   Trends
Rising Stars
Vera Kiss, from The Futures Company, focuses on the emerging markets which hold the most promise for spas and what operators need to do to succeed in them
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130   Technology
App-reciation Society
Jay Williams explains how spas can make the most of apps and technology platforms
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134   Fitness
Exercise is Medicine
A round-up of recent research highlighting the wide-ranging, proven benefits of exercise
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138   Industry insights
The Time is Now
The industry needs to focus on wellness tourism, not medical tourism and make a clear distinction between the two. Susie Ellis explains why
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142   Industry insights
New Attitude
Baby boomers are now more concerned with relationship building and sustainability, says Kevin Kelly
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146   Training
Getting Educated
Two global task forces from the Global Spa & Wellness Summit are working to bridge the gap between spa management education and workforce requirements
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149   Products and Services
Company Profiles
A showcase of leading industry suppliers and service providers
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224   Products and Services
Spa-Kit
News updates on products, equipment and services for spa businesses
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232   Products and Services
Contact Book
An A-Z listing of contact details for a wide array of industry equipment and product manufacturers and service providers
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264   Products and Services
Product Selector
A categorised index of suppliers – search to find the products, equipment and services you need for your spa
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285   Products and Services
Training Directory
A-Z contact information for spa training organisations, including those offering spa management courses, around the world
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297   Products and Services
Course Selector
A guide to global spa training courses by type and by subjects covered
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