Handbook contents: Taking the initiative Spa Foresight™ 2015 Development Pipeline Source Market Growth Spurt Joining Forces First Impressions What Customers Want History of Health Total Impact The Long View Social Standing Expert Predictions Group Effort Model Behaviour Unchartered Territory Breaking the Mould Consultant Profiles Contract Management Spa Consultants Company Profiles Spa-Kit Contact Book Product Selector Spa Training Directory Spa Course Selector Trade Associations Diary

Company/Consultancy profiles: Aloys F. Dornbracht GmbH & Co. KG Anne Semonin Barr + Wray Ltd BC Softwear Ltd BeautyLab Biologique Recherche Book4Time Booker Carmenta Wellness Clarins Comfort Zone Concept Software Systems DaleSauna Ltd Dröm UK Ltd Esadore International ESP Leisure ESPA Ez-Runner Systems Ltd Gharieni Group Germany Global Project & Spa Advisory KLAFS GmbH & Co. KG Lemi by Brusaferri Ling Skin Care LPG Systems Lux Elements GmbH & Co. KG ManageMySpa Matrix Noel Asmar Group Inc Oakworks Inc Promet Spa Wellness Resense ResortSuite Rice Force RKF Luxury Linen Sommerhuber GmbH Spafinder Wellness, Inc.® Sparcstudio Design Consultants SpaSoft® Springer-Miller International Subtle Energies TAC | The Assistant Company Technogym Terres D’Afrique Thalgo THALION Laboratories The Madison Collection Thermarium SPA – Anlagenbau GmbH Universal Companies VOYA Youspa s.r.l.

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