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21 Jan 2018 Spa Business Handbook
 

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Spa Business Handbook - Schletterer GmbH

Consultant Profiles

Schletterer GmbH
Heinz Schletterer, CEO and owner

Background briefing
Schletterer was founded in the late 1980s by founder, owner and CEO Heinz Schletterer

Main products and services
Schletterer is one of only a few companies worldwide that covers all parts of the spa business, from project development and consulting, to architecture and design, realisation and management. The company works across the spa, medical spa, hotel and destination sectors.

Schletterer covers the entire process, including hotel/resort planning, spa planning, interior design, engineering, feasibility, construction and turnkey realisation. This guarantees maximum efficiency at optimal costs for projects of all sizes.

Additional services
- Strategic project development: strategic and market analyses; project evaluation; business vision; and feasibility/profit and loss studies.
- Consulting: expert consultation; strategic spa concept; and architectural master concept.
- Architecture and design: new construction – conversion, expansion, renovation; hotel and spa architecture and interior design.
- Planning: spa interior design; strategic spa concepts; equipment planning; M&E detailed planning; position planning; creation of energy, light and colour concepts and systems.
- Realisation/construction: project management; construction management; general contractor; turnkey realisation at fixed costs.
- Audit: operational spa audit; technical spa audit; energy efficiency analysis; energy and cost-saving strategies.
- Management: medical spa operation; health resort operation; spa management services.
- Education & training: training of medical spa therapists; staff training technology/maintenance; hands-on spa equipment training for technical staff, managers and therapists.

USPs
Unique, authentic hotel, spa and health solutions that are profitable and sustainable.
The focus is on individual clients and projects. Cultural understanding and a strong service orientation are characteristics of Schletterer's approach to international customers.

How many spas do you supply?
Over 2,000 projects – representing 2.8 million sq m of spa space – completed worldwide.

Top clients
Major hotel chains/investment groups: Hilton, Sheraton, Kempinski, Mövenpick, Four Seasons. Operators of city and resort hotels: Hotel Sacher Vienna, SPA & Golf Resort Andreus, Mohr Life Resort, Center Parcs UK. Health centers/spas: Medical & Beauty 1st Vienna Day SPA, First BioDentSPA Düsseldorf.

Where in the world?
Headquartered in the Austrian Tirol, Schletterer has representatives/consulting offices in Dubai, Switzerland, Egypt, Russia, Spain, Croatia, UK, France, Hong Kong and Malaysia.

Plans for 2013
The worldwide launch of an innovative health and wellness brand which combines a holistic approach to health with curative, recreational and sustainable elements to form a unique healthness experience, catering for the rising demand for health tourism.

Who’s who?
Heinz Schletterer, CEO and owner; Gertraud Moser, CFO ; Stefan Ghetta, chief design officer; Alexander Fasser, COO.

What the clients say
“We're overwhelmed by the result of Schletterer's work. The Aspen hotel and spa perfectly combines tradition and modernity, with great attention to detail. The list of requirements was long and difficult, but was impressively implemented by Schletterer to the last detail.”
Stefan Grossniklaus, GM, Aspen

“The SPA developed by Schletterer is a true oasis for all senses. We appreciate that Schletterer develops individual, outstanding concepts for each project. Planning and realization were characterized by a holistic way of thinking, sustainability, top quality and creativity. The project has been developed with commitment and sensitivity.” Friedrich Gruber, CEO, PORR Solutions/Kempinski Hotel Das Tirol



Bundesstrasse 190, 6261 Strass im Zillertal, Tirol, Austria
Tel: +43 5244 62005
Fax: +43 5244 62005 50
Email: office@schletterer.com
www.schletterer.com


Originally published in Spa Business Handbook 2013 issue 1

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